FAQ - Frequently Asked Questions
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I am looking for a concrete title and I cannot find it in any on-line shops, neither in yours. Where can I make an enquiry? I recommend our services. Please, contact our customer service by e-mail on operator@bontonland.cz or info@bontonland.cz, or by phone on working days from 9 a.m. to 4 p.m. at phone No. +420 224 22 52 77, where our customer service operators will gladly answer your questions. In case the title is currently not available in our offer, we will try to book it for you. Where can I find more information about your services? Please click on our home page "How to buy" or "About us" on the top bar of the page or you can ask for help our customer service operators ( operator@bontonland.cz, info@bontonland.cz, phone No. 224 22 52 77 ). What are the methods of payment? The most common is cash on delivery. If you have an account at eBank, you can pay by on-line order, other possibility is a payment by credit cards (VISA or EC/MC) or though T-Mobile GSM banking. What steps shall I follow when I want to order some items? You add the selected items to your shopping cart by clicking on the "Add to Shopping Cart" button on the item's product detail page icon. If you want to finish your shopping, select the SHOPPING CART icon, where after a simple registration you will proceed to the checkout, where you will be asked to select a form of payment, which you prefer. All these steps are described in detail in the section "How to buy". What are the delivery dates? Thanks to the direct connection to the warehouse of Megastore Bontonland, we are able to ship the ordered articles immediately, which means, that by 90% of orders we can guaranty delivery time within 4 days from placing an order. Unfortunately, we can not effect the time, when the Česká pošta (Czech Post) delivers your order. |
